I’m a happy DreamHost customer, for many years. Recently, they moved my data to a new server. That in itself wasn’t a problem, but this blog went down with their “bad_httpd_conf” error. DreamHost support has always been prompt to answer my questions. But more importantly, when a customer asks for support, they have answer right where it matters.
As part of the support process, DreamHost asks what site you have a problem with. Then they run some diagnostics on the network and report those as warnings.
After they’ve done that, DreamHost asks for what type of problem you have. And the different categories have tips you can apply to try to correct the problem, before you have to wait for DreamHost support.
Another thing that’s very nice: after logging in, one of the 8 main options is, you guessed it, Support. DreamHost doesn’t hide their support. It’s very visible. I’m very satisfied with the services I use.